Tips for paying toll
When approaching toll plazas along Florida's Turnpike, be alert for some congestion and be prepared to stop. Consider the following tips to ensure smooth travels along Florida's Turnpike:
- Never get out of your vehicle at any toll plaza.
- If you are in a SunPass-Only lane never stop. Vehicles behind you are not expecting a vehicle to stop in an automated lane.
- Blue highway signs, located about a quarter of a mile in advance of the plaza, list toll prices for two-axle (passenger) vehicles. Overhead signs above the lane show the amount and the fee also is posted electronically at the gate.
- At exact change lanes, wait for the green light; if the light says red, check the coin return on the collection basket. Damaged and foreign coins will be returned. As long as you have deposited the correct number of coins, even if the light stays red, continue through the lane. Customers are never expected to pay more than the posted amount. You will not receive a violation in the mail.
- Toll plazas along the Mainline feature at least one lane staffed by an attendant 24 hours per day. If you require change, receipts or even directions, look for an overhead green sign. If you have exact change, proceed toward the lanes featuring overhead blue signs.
- Most toll plazas on Florida's Turnpike contain special lanes marked SunPass-Only. These lanes are reserved for vehicles equipped with SunPass, the state of Florida's method of electronic toll collection. SunPass-Only lanes are identified by white and yellow signs in advance of, and eventually over the SunPass-Only lanes. A motorist who enters a SunPass Only lane, without a SunPass, may be subject to a toll violation warning or a uniform traffic citation.
- If you feel you have passed through a SunPass-Only lane by mistake, contact the SunPass operations center directly at 888-865-5352.
- If you are interested in becoming a SunPass customer please call 888-865-5352 or go to www.sunpass.com
- Not all exit and entrance ramp toll plazas are staffed, so motorists should be prepared to have exact change at these interchanges, especially after 7 p.m. or on weekends. Toll collection baskets do not make change and drivers should not attempt to insert paper currency in the machinery. Quarters are preferred, but coin baskets accept any combination of nickels, dimes and quarters. You may purchase a roll of quarters from an attendant at any toll plaza along the Mainline. The collection baskets do not accept credit or debit cards and inserting them in the machine may result in the loss of or damage to the card.
- While the northern and southern sections of Florida's Turnpike employ the coin system of toll collection, the rural area in between uses the ticket system. Motorists traveling between Three Lakes in Osceola County and Lantana in Palm Beach County will receive an electronically-created toll card showing their point of origin and time they traveled through the lane. This card is not a SunPass and you shouldn't use it to travel through SunPass-only lanes, as you'll receive a violation notice. SunPass customers may proceed through the cash/ticket lanes if marked with a SunPass logo, but must stop and wait for the gate to raise.
Beginning February 19, 2011, all Turnpike tolls are collected electronically between the U.S. 1 (Exit 1) and County Line Road (Exit 47) interchanges in Miami-Dade County, and cash tolls are not accepted. Motorists will use either SunPass or TOLL‑BY‑PLATE, and everyone will enjoy the benefit of paying their toll without having to stop.
SunPass is Florida’s prepaid electronic toll program. For customers without SunPass, the alternative is TOLL-BY-PLATE, a collection system that takes a photo of a vehicle’s license plate as it travels under tolling equipment installed overhead and mails a bill for the tolls incurred over a 30-day period, plus a $2.50 administrative charge, to the registered owner of the vehicle. For additional information about all-electronic tolling in Miami-Dade County, click here.