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Update Your SunPass Account

Thank you, two million times a day

About two million times a day, the green Thank You light flashes when SunPass customers use their transponders in our electronic toll collection lanes. Most of our customers never have a problem, because they follow a few easy steps to enable a trouble-free ride. Those simple actions include:

1. Keeping your vehicle tag numbers current, along with your name, address and contact information.
2. Maintaining a positive account balance and keeping your credit card information current;
3. Mounting your transponder properly on the windshield and replacing the batteries as needed;
4. As required by Florida Statutes, keeping your driver's license and vehicle registration current with the Department of Highway Safety and Motor Vehicles.

Help SunPass help you

When you move, there are so many details to take care of, you may forget to update the various accounts you have for cell phones, credit cards, and your SunPass accounts. You might forget to update your driver's license or your vehicle registration as well, or assume that updating one automatically updates the other. You must notify each agency of your new address.

Per your customer agreement, you must contact SunPass and update all vehicle, address and credit card account information. You may do this online at www.SunPass.com or you can call SunPass at 1-888-865-5352.

Please call as soon as you receive a replacement credit card, because the credit card company will deny payment of your toll charges against your old card soon after the replacement or renewal card is issued. Even if your prepaid toll account is set for automatic replenishment with your credit card, your account may go into a negative balance if your card expires and SunPass does not have the new expiration date on file.

Keeping your SunPass account information current is extremely important. That is because in the event that the transponder batteries go dead, or you simply forget to put the transponder in your car, the correct license plate information will help us identify you as a valued SunPass customer. This is also important because the name of a SunPass account holder may not be the same name listed by the Department of Highway Safety and Motor Vehicles as the owner of one or more of the vehicles authorized to use the transponder.

In addition, under Florida law, you must update your driver's license information within 10 days of your move and you must update your vehicle registration information within 20 days. You can update information on your driver's license and vehicle registration online by visiting http://www.flhsmv.gov/html/titlinf.html. Alternatively, you can still visit the driver's license and tag agencies in person.

Why is it so important to notify SunPass when your vehicle license plate changes? If the signal from your transponder cannot be read and your license plates have not been registered with us, we will not be able to match the vehicle to your account and you may receive an Unpaid Toll Notice in the mail.

Florida Statute 316.1001 requires you to pay a toll if you drive on any toll road or bridge in the state. Failure to pay your toll is a moving violation, and you may be assessed points on your driver's license for not paying the toll, in addition to a fine.

The Florida Administrative Code requires that you pay your tolls with cash, or establish a prepaid account with one of Florida's toll agencies. Your prepaid account must contain adequate funds to ensure you can pay your toll at the time you travel through the lane. Florida's toll agencies do not extend credit.

If you do receive an Unpaid Toll Notice or a Uniform Traffic Citation in the mail, please call SunPass Immediately.

If you fail to contact us by the date on the Unpaid Toll Notice and do not bring your account current, you will receive by mail a Uniform Traffic Citation at the address on file with the Department of Highway Safety and Motor Vehicles, in compliance with Florida Statute.

Failure to respond to a Uniform Traffic Citation may result in fines being assessed, and even the possibility that you will accrue points on your Florida driver's license. Each conviction for failure to pay your toll may result in three points being assessed on your driver's license.

If you have not updated your address with the tag agency, the Clerk of the Court may attempt to locate you by sending the notice to the address on your driver's license. If you receive a notice from the Clerk of the Court, make sure to find out which agency issued the Citation, and contact them directly.

Setting up a prepaid account not only allows you to bypass lines at toll plazas, you will also enjoy a discount on your tolls at most plazas around the state. The prepaid account makes toll collection less expensive, so SunPass can share that savings with you by offering the discount.

SunPass values all of our customers, whether they pay cash or use electronic tolling. If you have any questions about using Florida's toll roads and bridges, send us an email at turnpikepio@dot.state.fl.us. We look forward to hearing from you.

 

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