Our Focus is on Serving You
Survey Results Indicate 91% Receive Value!
New Website Unveiled
Look for SunPass at Events Near You
How to Get Better Gas Mileage
Employee Tip
Answering Your Questions
Around the Clock Account Access
Give SunPass to Someone Special!
Fall 2006 Construction Update
Don't Miss Out — Easy Airport parking with SunPass Plus
How to Reach Us
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2006 Customer Satisfaction Survey
Inside this issue of Sun Passages, you'll find information about last year's Customer Satisfaction Survey results as well as this year's actual survey. We ask that you take a few minutes and complete the survey. After you complete and submit the survey you will be entered for a chance to win $500 in free tolls. You can complete this survey online at www.SunPass.com.
Over the past several years, Florida's Turnpike Enterprise has focused its efforts on improving, measuring and tracking customer satisfaction. Focusing on our customers is job number one for everybody at Florida's Turnpike Enterprise, whether it's providing information about SunPass at our call center, installing a new section of guardrail along the median or assisting a driver with a flat tire.
We're very pleased we received a 91 percent satisfaction rating for the value of tolls paid last year. Since 1999, SunPass has grown to a pre-paid toll program with more than 2 million customers. However, there is always room for improvement. Your responses and comments on these annual surveys help Florida's Turnpike Enterprise develop new programs and ultimately make the roadway safer and more convenient for all. Our service philosophy is: We affect people's lives by bringing a smile to the face of everyone we serve.
Thank you in advance for your assistance and continued support! Buckle up and enjoy safe travels and life in the SunPass lane.
Sincerely,
James L. Ely, DPA
Chief Executive Officer
Florida's Turnpike Enterprise
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