Frequently Asked Questions

In February 2011, Florida’s Turnpike Enterprise (FTE) implemented all-electronic, no-cash tolling – a safer, more efficient, seamless method of collecting tolls from customers on the Turnpike segment located between Milepost 0 in Florida City and Milepost 47 at the Miami-Dade/Broward County line.

FTE has always been a leader in the worldwide toll industry, and new technologies now allow the agency to collect tolls electronically from both SunPass and non-SunPass customers while providing a safe, cost effective and efficient transportation system for residents, businesses and visitors.

How does TOLL-BY-PLATE work?

TOLL-BY-PLATE is a tolling system that works by capturing an image of a vehicle’s license plate as the vehicle passes under a toll gantry and matching that license plate with the registered owner of the vehicle. The customer will receive a TOLL-BY-PLATE invoice for the tolls incurred over a 30-day period, plus a $2.50 administrative charge per monthly invoice. The invoice will include information on how to pay online, via telephone or by mail. The TOLL-BY-PLATE toll rate is 25 cents higher than the SunPass rate.

Customers may also establish a prepaid TOLL-BY-PLATE account and have Turnpike tolls charged directly to a major credit or debit card by visiting www.tollbyplate.com or calling 1-888-TAG-TOLL (888-824-8655) from 7 a.m. to 7 p.m. Monday through Friday.
Where on the Turnpike is TOLL-BY-PLATE available?
TOLL-BY-PLATE is available on the Turnpike from Milepost 0 to Milepost 47 in Miami-Dade County. When a vehicle without SunPass travels on this segment of the Turnpike, the tolling equipment takes a photo of the license plate and invoices the registered vehicle owner. If you are not a SunPass customer, you must use the cash lanes at all other Turnpike locations.
The Miami-Dade and Tampa-Hillsborough expressway authorities have their own toll-by-plate programs. For information, go to www.MDXORT.com and www.saveontolls.com.
Is TOLL-BY-PLATE available on 95 Express in Miami-Dade County?
No. To travel on 95 Express, motorists must have a valid SunPass transponder or be a registered toll exempt customer. Go to http://www.95express.com for more information.
What about vehicles with out-of-state license plates?
The TOLL-BY-PLATE program is available for customers with out-of-state license plates. You may visit www.tollbyplate.com or call 1-888-TAG-TOLL (888-824-8655) between 7 a.m. and 7 p.m. Monday through Friday to register a prepaid TOLL-BY-PLATE account. Or just drive and you will receive an invoice in the mail.
What if I am driving a loaner or if someone uses my vehicle and goes through the toll?
The TOLL-BY-PLATE bill will be mailed to the registered owner of the vehicle.  You should advise the owner that you drove on a toll road and that he/she will receive a bill in the mail.  At the same time, you are responsible for the toll payment if someone uses your vehicle.
TOLL-BY-PLATE seems easy and convenient, so why should I get a SunPass?
Having a SunPass offers additional benefits. SunPass customers pay the lowest toll rates, with savings of 25 cents at each location compared to TOLL-BY-PLATE customers who also may be subject to administrative charges. SunPass can be used to pay tolls at nearly all toll roads and bridges throughout Florida, and to pay for parking at several major airports. 
Do I need to have a credit card or debit card to use TOLL-BY-PLATE?
No, a card is not needed. Currently, customers may use cash to reload their SunPass and check their account balance at thousands of retail locations throughout Florida. Visit https://www.sunpass.com/cashReplenishment for details and to find a location near you.
A SunPass Customer Service Center, where customers may also pay Turnpike TOLL-BY-PLATE invoices using cash, is now open at Snapper Creek Service Plaza. It is located at the Turnpike’s Milepost 19 in Miami-Dade County, between the Kendall Drive (Exit 20) and Southwest 120th Street (Exit 19) interchanges. Other replenishment locations where cash is accepted are the SunPass Customer Service Center on Glades Road in Boca Raton; the Garcon Point Bridge in Milton; the Pinellas Bayway in St. Petersburg; and the Mid-Bay Bridge in Niceville.  
In addition, SunPass customers may still replenish their accounts with cash, check or money order at any Wells Fargo branch in Florida. But to do so, they must have a SunPass deposit ticket with their account number (which SunPass will provide upon request).
© 2011 Florida's Turnpike Enterprise. All rights reserved. Under Florida law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.