Frequently Asked Questions

In February 2011, Florida’s Turnpike Enterprise (FTE) launched all-electronic, no-cash tolling—a safer, more efficient, seamless method of collecting tolls from customers—on the Turnpike in Miami-Dade County.

FTE has always been a leader in the worldwide toll industry, and new technologies now allow the agency to collect tolls electronically from both SunPass and non-SunPass customers while providing a safe, cost effective and efficient transportation system for residents, businesses and visitors.

What happens if I am in a rental car?
Florida’s Turnpike Enterprise has entered into agreements with companies that offer rental car customers an easier way to travel Florida’s toll roads. Under the agreements, the companies provide the Turnpike with constantly updated lists of rental car fleet license plate numbers so that the Turnpike can bill the companies.  Each company has a different payment arrangement so be sure to review your rental agreement carefully.
What if I rented a car out of state?
It is no different than renting a car in Florida. If renting from a participating company, the Turnpike will bill the company for the tolls.
Which rental car companies offer toll programs?
Car rental companies participating at this time include Advantage, Avis, Alamo, Budget, Dollar, Enterprise, Firefly, Hertz, National, Sunshine, Thrifty, Champion, Penske Truck Leasing and Ryder.  Some companies charge a daily or weekly fee, plus the toll incurred. Others provide unlimited toll usage for a set per day or per week amount.  We strongly recommend that customers check with their rental car company for all fees and that they read their car rental agreement carefully.  For information about participating rental car companies, go to www.SunPass.com/rentalcar. More rental car companies offer tolling programs than are listed on the SunPass website. Most of the companies not listed are regional or local. Be sure to ask your rental car agent if a tolling program is available.
What happens if I don't sign up for a rental agency's toll program?
A bill for the toll will be sent to the rental car company, who will match the toll charges with the person renting the car. The rental car agency will pay the toll bill on your behalf and charge you extra fees for their time and service, based on your car rental agreement. We strongly recommend that customers check with their rental car company for all fees and that they review the rental agreement carefully.
What happens if I rent a car from a company that does not offer a toll program?
An image of the vehicle license plate will be captured on camera and a bill will be issued to the registered owner of the vehicle.  The rental company will pay the toll bill on your behalf and charge you extra fees for their time and service.  We strongly recommend that customers check with their rental car company for all fees and that they review the rental agreement carefully.
What if I am in a rental truck, like U-Haul?
An image of the truck or trailer license plate will be captured on camera and a bill will be issued to the registered owner of the vehicle. Again, the truck leasing company will pay the bill on your behalf and charge you extra fees for their time and service.  We strongly recommend that customers check with their leasing company for all fees and that they review the rental agreement carefully.
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